Internship in Sales and Customer Service Department in Madrid, Spain

Placement: Sales and Customer Service internship in Madrid, Spain

Company description:
This is a language school offering wide range of Spanish lessons for adult students in the heart of Spain. They are dedicated to their work and offer well-structured services with competitive prices.

Job description:
To carry out a series of Business Administration and Customer Service activities. Provide clear, personalized, well structured commercial and informative responses to clients.

-- Inbound telephone / email enquiries:
- Quickly identify client needs
- Be credible and give knowledgeable (technical) advise (e.g. suitability of accommodation, course contents / descriptions, exam courses)

- Manage client requirements and answer client questions
- Ensure all required info obtained from client is communicated appropriately to the different departments
- Issue visa invitation letters and provide comprehensive arrival instructions
- Identify opportunities to sell additional products or services
- Collate student evaluations. Recommend/implement improvements.
- Issue level certificates

Business Administration
- Office supplies (paper, toners light bulbs, toilet rolls) and books
- Maintain the “correct” stock levels
- Take advantage of bulk discounts available
- Ensure the most competitive prices are obtained. Negotiate where required
- Manage classroom

Skills and requirements:
- Strong communication skills: written (succinct, commercial, empathy, error free) and oral (linguistic skills, speak with conviction/authority, negotiation).
- Outgoing friendly personality. Capable of quickly developing a rapport / relationship of trust with clients (telephone, email and in person) and suppliers
- Excellent organisational / multitasking / prioritising skills
- Can do attitude / flexible attitude and approach to work
- Commercial with innovative ideas. Focus on cost management and revenue maximisation.
- Cultural adeptness, dealing with staff and clients of diverse ethnicity, culture and language

Language requirements:
Good level in English and Spanish.
At least one other language (especially French or German).

Working hours:
40 hours per week.
Distributed 9am until 6pm (3 days per week) and 2pm to 10pm (2 days a week)

6 months, or longer


Also three free Spanish lessons a week!

Madrid, Spain

Send us an e-mail if you become interested:

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This vacancy may/may not be available or may be a sample of vacancies we have had. To get updated availability and options, please, apply: APPLY

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Additional Info

  • Reference number: 01095
  • Field: Marketing & Business
  • Stipend: 300€ - 499€
  • Other benefits: Language lessons
  • City: Madrid
  • Country: Spain
  • Cost: Mediation service

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