Our collaborator is a Hotel located in the city center of Granada. Being customer oriented the customer care and the relation with the guests is really important for them. Their staff is fun and close, making the stay of their customers as good as possible.
The hotel has a modern and colorful concept which makes it one of the accommodations with more personality and charm of the city.
As a Reception (60%) and Food and Beverage assistant (40%), you will have to get involved in many different tasks, whilst remaining positive and keeping a smile on your face when dealing with customers. We really believe that this will be a really good experience to get to know different hotel working areas.
- Assist with the preparation of breakfast during the morning
- Tidying breakfast area
- Checking guests in and out
- Handle face-to-face inquiries from customers
- Answering all of the calls promptly in a courteous and efficient manner
- Basic concierge assistance
- Planning and organizing group arrivals
- Day to day processing and input of group reservations while following hotel reservations policy
- Maintaining a positive selling approach to maximize yield in both occupancy and rates
- Liaising with other departments to prepare for group arrivals
- Assisting the Front office with closing accounts
- Fluent in English and at least B1 Spanish
- Able to provide a training agreement
- Monday till Sunday, 2 days off per week
- Two different shifts: 8-16, 16-24
- 2 days per week assisting with the breakfast preparation from 8-12 and then with Reception and Customer Management tasks
- 3 days per week only Reception and Customer Management tasks
- Accommodation in a shared flat (mixed gender) & students need to share a room (max. 3 people in a room, only girls/guys)
- Internet, water, electricity, etc.